Cancellation Policy

At SHOP SPHERE SDN BHD 202501002778 (1604191-H), we understand that customers may occasionally need to change or cancel an order. We will make reasonable efforts to assist with cancellation requests, provided the order has not yet been processed or shipped.

1. Cancellation Eligibility

  • Cancellation requests should be submitted as soon as possible after placing your order.
  • Orders may be cancelled if they have not yet been processed, packed, or dispatched.
  • Cancellation requests are subject to confirmation by our customer service team.
  • Once an order has entered the processing or shipping stage, cancellation may no longer be possible.

2. Orders Already Shipped

Once your order has been dispatched or handed over to the courier, it can no longer be cancelled.

If you no longer require the item after shipment, you may need to receive the order first and submit a request under our Return & Exchange Policy, where applicable.

3. Refunds for Approved Cancellations

If your cancellation request is approved and payment has already been made:

  • The refund will normally be issued to the original payment method.
  • Refunds will generally be processed within 7–14 business days.
  • The actual time for the refund to appear in your account may vary depending on your bank or payment provider.
  • Customers will be notified once the refund has been processed.

4. Incorrect or Duplicate Orders

If you accidentally:

  • Place a duplicate order
  • Select the wrong product
  • Provide incorrect order information
  • Enter an incorrect delivery address

please contact us immediately.

We will make reasonable efforts to assist with cancellation or amendment before the order enters the processing stage.

5. Cancellation by SHOP SPHERE

We reserve the right to cancel an order where necessary, including situations involving:

  • Product availability or stock issues
  • Incorrect pricing or product information
  • Payment verification problems
  • Suspected fraudulent or unauthorized transactions
  • Incorrect or incomplete order information
  • Delivery restrictions
  • Circumstances beyond our reasonable control

If payment has already been received for an order cancelled by us, an eligible refund will be arranged through the applicable payment method.

6. How to Request a Cancellation

To request an order cancellation, please contact us as soon as possible and provide the following information:

  • Order Number
  • Customer Name
  • Contact Number
  • Reason for Cancellation

Contact Us

Email: shopsphere191@outlook.com
Phone: 011-1280 5706

Important: Please note that submitting a cancellation request does not guarantee that the order can be cancelled. Cancellation depends on the current processing and shipping status of your order.

Thank You

Thank you for choosing SHOP SPHERE SDN BHD. We appreciate your understanding and will always do our best to assist with your order.