Welcome to SHOP SPHERE SDN BHD 202501002778 (1604191-H).

These Terms & Conditions govern your access to and use of our website, as well as any purchases made through our online store. By accessing our website, placing an order, or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1. General

This website is operated by SHOP SPHERE SDN BHD 202501002778 (1604191-H). Throughout this website, the terms “we,” “us,” “our,” and “SHOP SPHERE” refer to the company.

By using our website or purchasing products from us, you agree to comply with these Terms & Conditions and any other policies published on our website.

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will become effective once they are posted on this page.

2. Products & Availability

We make every reasonable effort to ensure that product information displayed on our website is accurate and up to date.

However:

All products are subject to availability.
Product images are provided for illustration purposes and may vary slightly from the actual product.
Colors, sizes, packaging, and appearance may differ due to screen settings, lighting, or manufacturer variations.
We reserve the right to discontinue, modify, or limit the availability of any product without prior notice.

If a product becomes unavailable after you have placed an order, we will contact you and provide an appropriate solution where applicable.

3. Pricing & Payment

All prices displayed on our website are stated in Malaysian Ringgit (MYR) unless otherwise specified.

Please note:

Prices may be changed at any time without prior notice.
Any applicable taxes or charges will be displayed during checkout where applicable.
Payment must be successfully completed through one of the available payment methods before an order can be processed.
An order is considered confirmed only after successful payment and order confirmation.

We reserve the right to correct any pricing, product, or payment errors that may occur on our website.

4. Orders & Order Confirmation

When placing an order, you agree to provide information that is accurate, complete, and up to date.

After placing an order, you may receive an order confirmation by email or through the contact details provided during checkout.

Please note that an order confirmation does not necessarily guarantee that the order will be fulfilled if circumstances such as stock shortages, payment issues, pricing errors, or suspected fraudulent activity arise.

We reserve the right to refuse or cancel an order where reasonably necessary.

5. Shipping & Delivery

We aim to process and deliver your orders as efficiently as possible.

Delivery times, shipping charges, processing periods, and other delivery information are explained in our Shipping Policy.

Please ensure that your delivery address and contact information are correct before completing your order.

We are not responsible for delays caused by circumstances beyond our reasonable control, including:

Courier delays
Severe weather
Public holidays
Operational disruptions
Incorrect or incomplete delivery information

For complete information, please refer to our Shipping Policy.

6. Returns, Refunds & Exchanges

We want our customers to have a positive shopping experience.

Returns, refunds, and exchanges are subject to the conditions stated in our applicable policies.

Please refer to our:

Return Policy
Refund Policy
Exchange Policy
Cancellation Policy

Customers are responsible for reviewing these policies before placing an order.

7. Order Cancellation

Cancellation requests may be accepted depending on the status of your order.

If you wish to cancel an order, please contact us as soon as possible after placing your order.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

Please refer to our Cancellation Policy for further details.

8. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

You agree to:

Provide accurate account information
Keep your password confidential
Notify us if you suspect unauthorized access to your account
Take responsibility for activities conducted through your account

We reserve the right to suspend or terminate accounts that are used improperly or in violation of our policies.

9. Intellectual Property

All content displayed on this website, including but not limited to:

Logos
Product images
Product descriptions
Graphics
Website designs
Text and written content

is owned by or licensed to SHOP SPHERE SDN BHD 202501002778 (1604191-H) and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, or commercially use any website content without our prior written permission.

10. Limitation of Liability

To the extent permitted by applicable law, SHOP SPHERE SDN BHD shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

This may include losses resulting from:

Temporary website interruptions
Courier delays caused by third parties
Incorrect product information
Technical issues
External websites or services linked from our website

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable Malaysian law.

11. Privacy

Your privacy is important to us.

Personal information collected through our website is handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that your information may be collected and processed for purposes such as order processing, payment, delivery, customer support, and other legitimate business purposes as described in our Privacy Policy.

12. Governing Law

These Terms & Conditions and your use of our website shall be governed by and interpreted in accordance with the laws of Malaysia.

Any dispute, claim, or disagreement arising from your use of our website, purchases, transactions, or these Terms & Conditions shall be subject to the jurisdiction of the courts of Malaysia.

13. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, services, website, or applicable requirements.

Any updated version will be published on this page with the relevant revision or updated date.

Your continued use of our website after changes have been posted constitutes your acceptance of the updated Terms & Conditions.

Contact Us

If you have any questions regarding these Terms & Conditions, orders, or our policies, please contact us:

SHOP SPHERE SDN BHD 202501002778 (1604191-H)

Email: shopsphere191@outlook.com
Phone: 011-1280 5706

Thank you for choosing SHOP SPHERE. We appreciate your trust and business.